I have lost my driving licence can I still use RenterBall?

Yes, you can still use RenterBall even if you have lost your UK driving licence, whether it was a full or provisional licence. You’ll just need to follow a few additional steps.

First, retrieve your driving licence number by visiting the following link: https://www.viewdrivingrecord.service.gov.uk/driving-record/personal-details

To log in, you’ll need:

  • Your name
  • Your date of birth
  • Your gender
  • Your National Insurance (NI) number
  • The postcode your driving licence was registered at

Once you have obtained your driving licence number, submit it in to your RenterBall Profile.

Before a landlord can offer you a tenancy, they will need you to sign a RenterBall Agreement.

For the landlord to generate and send a RenterBall Agreement, they will need proof of your driving licence number and photographic ID.

If you have your driving licence card, it’s straightforward – the landlord can take a photograph, and they can then complete the RenterBall process, having met the photographic ID and driving licence number requirements.

If you don’t have your driving licence card available, you will need to log in to the driving licence website using your phone in front of the landlord and show them your driving licence account. They will need to see your name and driving licence number. RenterBall instructs the landlord to take a photograph of your screen as evidence of their verification.

To prevent someone from using your information, the landlord will also need to see a photographic ID containing your full name (matching the name on your driving licence) and your date of birth. The landlord must take a photograph of your ID as part of the checks.

A RenterBall landlord will not be able to rent to you if you don’t have a UK National Insurance (NI) number and photographic ID.

In England, landlords are required to carry out the Right to Rent check, which is separate from RenterBall’s requirements.

Click here to read about the “Right to Rent check” requirements, as possessing a UK driving licence and a UK NI number doesn’t automatically grant someone the right to rent property in England.

In Wales, landlords are not legally required to carry out the Right to Rent check but are strongly encouraged to do so.

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